Sr. Director- Service Quality

General Function

The Sr. Director of Service Quality is responsible for the promotion of quality awareness and continuous improvement for the Network labs. Will also own the implementation of corporate policies and procedures at the specified site(s). Ensures internal processes and metrics are aligned to create a high level of product quality and consistency. Strengthen quality systems, determining the appropriate infrastructure and resources required to achieve business objectives at the labs.

• Facilitate company's quality control, quality assurance and compliance functions
• Ensure compliance with applicable internal/external regulations, standards, policies and procedures, and performance
• Develop, implement and monitor progress of strategic quality plan and objectives working closely with production labs, engineering, continuous improvement, Operations Excellence, Maintenance and training
• Ensure critical/strategic priorities have resources and sufficient quality oversight to ensure timely resolution of issues
• Negotiate and assess customer quality agreements
• Maintain working relationships with all customers and government agencies projecting a positive corporate image
• Provide updates and recommendations to management of the quality plan and objectives
• Maintain contacts with critical suppliers, professional organizations, consultants and colleagues to remain current with industry standards
• Ensure a comprehensive Validation Master Plan in compliance for all policies released in a timely manner
• Coordinate work efforts of a group to establish, maintain structure and organization
• Act as the corporate designate for all forms of communication with regulatory authorities onsite compliance matters and communication with Central headquarters
• Facilitate introduction of new products in network labs
• Travel required up to 50%

• BS degree in Science, Engineering, or Operations Management
• Minimum of 15 years of experience in manufacturing environment
• Minimum of 15 years of management/leadership experience
• Demonstrated ability to develop, coach and mentor key employees
• Track record of success and a broad understanding of contemporary quality practices
• Experience in development of an organizational culture that promotes and sustains quality as an element of superior business performance
• Significant experience and knowledge in Quality areas (Quality Assurance and Quality Control including Validation and proven expertise in the design and implementation of quality processes)
• Technical knowledge of product design, manufacturing, process design and improvement
• Ability to effectively relate the quality functions to the business as a whole
• Excellent verbal and written communication skills

• Advanced Degree
• Medical Device Class II+ experience
• Spanish Speaking Preferred

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.