Business Support Specialist, Technical Writer

Job Information

Job Area:
Projects / Special Projects / Business Support

Location:

USA - VIRTUAL - US Texas

Division:
Solutions

Job Posting

Title:

Business Support Specialist, Technical Writer

Time Type:
Full Time

The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOPs and QABs. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.

• Receive SOPs from the client and organize for transference to SWI templates
• Write simplified SWI's by utilizing SOPs
• Update SWI's by working with site leadership, SMEs/Supes
• Support teams in writing Playbooks for leadership roles or programs
• Submit drafts to SMEs for approval
• Track document update closure for timely implementation
• Submit documents to document control
• Support the quality team with internal audits
• Other duties as deemed necessary by manager

Education & Experience: The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, be proficient in organizational skills, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications. They should be able to orchestrate multiple projects and be able to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills.

They will prepare detailed work instructions for operations and coordinate with SMEs for approvals and updates.

Computer

Skills:

Microsoft Office & G Suite a plus

Certificates & Licenses: Must have a minimum

A.A/A.S or equivalent hands‑on experience

Language

Skills:

• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor, etc.

Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The expected base pay range is $85,000.00 - $95,000.00. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.