Product Delivery Specialist; R4911

Founded in 2015, Shield AI is a venture‑backed defense‑tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V‑BAT and X‑BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia‑Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit (Use the "Apply for this Job" box below). Follow Shield AI on Linked In, X, Instagram, and You Tube.

The Product Delivery Specialist is a highly detail‑oriented, self‑driven operator responsible for ensuring the accurate, complete, and on‑time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer‑facing acceptance activities. The ideal candidate thrives in a fast‑paced environment, can manage multiple parallel work streams without losing precision, and requires minimal oversight to execute at a high level.

They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on‑site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross‑functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.

• 2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment
• Proven ability to manage complex, detail-heavy work with high accuracy and accountability
• Experience coordinating across cross-functional teams (e.g., engineering, production, quality)
• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
• Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers
• Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes
• Willingness to travel occasionally for customer acceptance events and on‑site inventory validation

• Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities
• Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
• Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems
• Experience identifying and driving process improvements in manufacturing or delivery workflows
• Prior experience acting as a quality gate or final checkpoint before product delivery
• Military experience in maintenance, logistics, quality assurance, or production coordination roles
• Exposure to configuration management or build documentation processes

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.