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AI Training & Quality Manager – Agentic Capabilities
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-19
Listing for:
Cricket Wireless LLC.
Apprenticeship/Internship
position Listed on 2026-07-19
Job specializations:
-
Quality Assurance - QA/QC
AI Business & Operations
Job Description & How to Apply Below
AT&T seeks a Sr Specialist Quality/M&P/Process - AI Training Manager to oversee AI agent training, validation, and continual improvement across ticket workflows. You will manage fallout, refine training data, and coordinate with product, engineering, and support to align AI behavior with business needs.
You will validate performance, maintain the knowledge base, and drive improvements while ensuring regulatory compliance and SLA adherence.
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