IT Quality Engineering Lead

Johnstone Supply is a leading wholesale distributor of HVACR equipment, parts, and supplies across North America. We are looking for a Quality Engineering Lead to join our Enterprise Applications team.

• Defines the QA strategy, standards, and governance model, including entry and exit criteria, defect management, test planning, automation approach, and readiness reporting.
• Builds the foundation for how quality is measured, evidenced, and communicated across D365, eCommerce, and integrated systems.
• Ensures testing is embedded within the delivery lifecycle - from requirements and design validation through go‑live and hypercare - while providing Johnstone and business leadership with a clear, evidence‑based view of release readiness and risk.
• Balances centralized QA ownership with a blended testing model, partnering with BPOs, SMEs, and superusers to keep testing grounded in real branch and back‑office operations.
• Introduces pragmatic test automation focused on stable smoke and regression coverage to accelerate releases without creating unnecessary maintenance overhead.
• Provides day‑to‑day functional leadership and supervision for QA Analysts assigned to the program, directing testing activities, priorities, and standards across the delivery lifecycle.
• Mentors and coaches QA Analysts, provides input into performance feedback, supports skill development, and fosters a consistent quality mindset across the team.

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent combination of education and relevant experience.
• 6–8+ years of progressive Quality Assurance experience, including testing of enterprise platforms such as ERP, eCommerce, and integrated business systems.
• Demonstrated experience establishing or maturing QA practices in a growing, transforming, or greenfield delivery environment.
• Experience supporting complex, multi‑phase delivery programs with multiple releases and cross‑functional stakeholders.
• QA or testing certifications (e.g., ISTQB or equivalent) are preferred.
• Agile, SAFe, or delivery framework certifications are a plus.
• Strong understanding of QA methodologies, including risk‑based testing, functional testing, regression testing, integration testing, and end‑to‑end business validation.
• Hands‑on experience using test management and defect tracking tools, preferably Azure Dev Ops (ADO) or comparable ALM platforms.
• Working knowledge of test automation concepts, frameworks, and tooling, with the ability to identify appropriate candidates for automation versus manual testing.
• Experience testing complex business workflows and integrations across ERP, eCommerce, and related systems.
• Ability to define and maintain test evidence, traceability, and reporting artifacts to support auditability and release readiness.
• Proven ability to integrate testing into the full delivery lifecycle, including requirements and design validation, build verification, UAT, cutover rehearsal, and go‑live support.
• Strong understanding of defect governance, including triage, prioritization, escalation, and trend analysis.
• Experience working within Agile or PI‑based delivery models, coordinating testing activities with evolving scope and schedules.
• Ability to design and enforce entry and exit criteria that balance quality, risk, and delivery timelines.
• Familiarity with business‑driven testing models that align technical validation with operational readiness.

• Safety:
  Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused:
  Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team:
  We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It:
  Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate:
  Embrace and create change that drives continuous improvement and customer‑valued solutions.

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short‑term disability
• Voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution;
  Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

EOE & E-Verify Participating Employer.