Senior Quality Assurance – ServiceNow

Responsibilities

• Create and execute test plans, cases, and scripts for manual and automated testing.
• Validate quality across Service Now enhancements, upgrades, and releases.
• Perform functional, regression, integration, and end‑to‑end testing to ensure readiness.
• Identify, document, track, and resolve defects.
• Work with developers to troubleshoot issues, validate fixes, and retest before closure.
• Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.
• Support testing for Service Now upgrades and scheduled releases.
• Work with product owners, developers, and stakeholders to review and understand requirements.
• Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.

• 3+ years of experience in software testing and quality assurance.
• Demonstrated experience in test planning, test execution, defect management, and regression testing.
• Experience with manual and automated testing methodologies.
• Strong analytical, problem‑solving, and communication skills.
• Ability to work effectively in a collaborative, cross‑functional environment.
• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
• Experience with Service Now platform testing, including upgrades, scheduled releases, and Now Assist capabilities.
• Experience working in Agile environments.
• Familiarity with performance, load, stress, and security testing.
• Relevant certifications may be required in some areas.