Senior Supplier Quality & Customer Satisfaction Manager

Supplier Quality & Customer Satisfaction Manager

The Supplier Quality & Customer Satisfaction Manager is responsible for ensuring suppliers consistently meet quality, delivery, and performance expectations that support customer satisfaction objectives. This role serves as the primary link between Procurement, Supply Chain, Operations, Manufacturing, and Suppliers to improve supplier quality, reduce defects, eliminate disruptions, and drive continuous improvement across the supplier base.

Key Responsibilities:

• Develop and manage the Supplier Quality Program.
• Establish supplier quality requirements, standards, and performance expectations.
• Lead supplier qualification, onboarding, and approval processes.
• Conduct supplier audits and assessments.
• Monitor supplier performance through scorecards and KPI reviews.
• Lead Supplier Corrective Action Requests (SCARs).
• Facilitate root cause investigations using 8D, 5 Why, and Fishbone methodologies.
• Lead supplier development initiatives and quarterly business reviews.
• Support incoming quality controls and risk mitigation activities.
• Drive supplier-related improvements impacting customer satisfaction.

Required Qualifications:

• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Quality, or related field.
• 5+ years of supplier quality, manufacturing, procurement, or operations experience.
• Experience managing supplier audits, corrective actions, and quality programs.
• Strong analytical, leadership, and project management skills.

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt.
• ASQ CQE or CMQ/OE certification.
• Experience with PPAP, APQP, FMEA, SPC, and Control Plans.
• Experience in prefab, electrical equipment, industrial manufacturing, or construction-related industries.
• Data center or modular power background.

Key Performance Indicators:

• Supplier PPM Reduction
• Incoming Defect Reduction
• Supplier Audit Compliance
• Supplier On-Time Delivery
• Corrective Action Closure Rate
• Supplier-Caused Customer Complaints
• Cost of Poor-Quality Reduction

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 168,800 - USD 253,200 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you. Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. Invest and Plan Your Future. Grow Your Skills and Career. Team Up in the Workplace. Support Your Community.

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Schneider Electric is an Equal…