Residential Retention Specialist Dallas, TX

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class  team is collaborative, open-minded and curious.

Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!

We are looking for experienced individuals who are passionate about customer service, and who thrive in a fast-paced environment to join our team. The Retention & Collections Specialist assists with communication with our residents regarding lease renewals, preparing and distributing resident leasing packages, and managing the process for residents who have not financially met the terms of their lease agreement. This includes follow up with residents on their leasing experience, scheduling property inspections, confirming compliance with Renter’s Insurance, and engaging with residents on extending their lease.

The specialist will send statements to all residents with balances, contact and encourage them to pay outstanding balances, provide necessary files to legal, and manage any eviction process in a proactive, respectful, and consistent manner.

This is an intermediate hourly paid role; it is not a supervisory position.
It is based in our office in downtown Dallas, TX.

• Manage reports and systems to ensure all eligible residents with upcoming expirations are communicated with appropriately
• Review all Month-to-Month residents to confirm they are being charged necessary fees
• Work with Maintenance and/or field crew to schedule any necessary property inspections to verify condition or evaluate upgrade options when needed
• Review price/term negotiations with Portfolio Management for their approval
• Verify residents are compliant with current renter’s insurance, utility, city code, and Evergreen policy requirements
• Review all systems for Lease Expirations, Base Rent, Occupants, Uploads, and Lease Charges for accuracy and regularly report on progress and / or issues identified
• Audit all completed renewals for accuracy
• Manage room-mate promotions details/process and amend lease as needed
• Manage property transfer requests, collaborating with field teams to ensure current property inspections are completed and that residents meet all necessary criteria
• Work to reduce resident turnover by communicating effectively and in a timely manner, and identifying creative resolutions to help ensure residents are provided with the highest level of service
• Manage the NTV process by communicating effectively with residents, generating NTV when needed, preparing market analysis for management, and following up through completion of NTV to ensure the move out process is scheduled accordingly

• Work with both internal and external customers to resolve resident payment issues
• Effectively work with Accounting to ensure resident balances are accurate, and that any necessary adjustments are made and communicated to all in a timely manner
• Communicate effectively and consistently with all Residents until account resolution
• Review all new move in balances to ensure accurate ledger charges and payments
• Inform all residents of Evergreen’s payment policies, procedures, and their contract obligations
• Treat all internal and external customers in a fair and consistent manner, and in accordance with Fair Housing requirements
• Review all ledgers, notices, leases etc. for accuracy prior to distribution

• Manage Notice to Pay or Quit Process in a thorough, consistent, and…