Leasing Agent

Job Description

SUMMARY: Assisting the manager in coordinating people, activities and available resources in order to maximize the successful operation of the property. Assist the manager in ensuring the operations of the property complies with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.

• Knowledge and ability to process program applications from waitlist to move in.

• Ability to complete all application/recertification processes required through program requirements applicable to the property.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
• Host/Attend regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Assist staff in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, accounts receivable, vendor relations.

• Accurate and on-time submission of all reports.

• Adhere to all federal, state and local employment law as well as and all processes, policies and procedures.
• Ensure compliance with all Affordable Programs regulations and/or other federal, state and local requirements applicable to property.
• Strong skills in One Site, EIV and TRACS program are essential.
• Maintain proper records for all applicable programs to site.
• Must be able to read, write and communicate effectively.
• Ability to interact professionally with residents, vendors, contractors and clients.
• Mathematical skills are required.
• Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete required reports and employment documents.

• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.

• Performs light housekeeping as necessary.

• Physically walks and inspects property as required by city and or affordable program regulations and/or requirement.

• Complete market survey’s to assist with strategic planning.

• Attend on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.

• Maintain required logs.
• Adhere to policy and procedure changes.

• Identifies existing and potential barriers to the successful accomplishment of property and share with supervisor.

• Takes a hands‑on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win/win situations.

• Follows through on resident problems to satisfactory resolution and communicate problems to supervisor.
• Maintains an awareness of training resources available and adhere to training requirements.

• Upholds high standards of honesty for self and team members.

• Maintains relationships with residents, associates and vendors on a professional level at all times.

• Performs other related duties as assigned by management.

• Knowledge and 1 to 2 years of experience in multi‑family property management and/or sales experience.

• Ability to clearly and effectively communicate both verbally and in writing.

• Have a positive attitude and keep a solution‑based and customer‑focused mindset at all times.
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day to day operations, preferred.

• Maintain high legal/ethical standards in all work related decisions.
• Take pride in quality of work and attention to detail.
• Professional in‑person and phone presence and etiquette.

• Capacity to work with little supervision using effective time management and organizational skills.

• Complete tasks and projects within deadlines.
• Partner with team to resolve…