UX Researcher Job Dallas area,Texas USA,Research/Development

Our client, in the financial services industry, is looking for a UX Researcher to join their team!

Job Title:

UX Researcher

Location:

Hybrid in downtown Dallas, TX - flexibility for fully remote Pay Range: $60-65/hour W2 (W2 only) - open to US Citizens and Green Card holders Scope of Work

Primary Responsibilities:

Plan and conduct qualitative research including usability testing, user interviews, ethnographic studies, and testing script development
Design and execute quantitative research including surveys, analytics analysis, and A/B testing
Map organizational workflows and complex system relationships in highly governed environments
Develop and document accurate user cohorts, personas, use cases, and journey maps representative of diverse user types
Translate research findings into clear, evidence-based design principles and actionable business recommendations
Present research findings and defend methodologies to stakeholder audiences, including those who may challenge findings, as well as for executive audiences
Conduct workflow analysis and task analysis for multi-layer business processes
Execute information architecture research methods including card sorting, tree testing, and findability studies
Work independently to recruit participants, conduct research, and synthesize findings
Partner with UX team members to ensure research insights inform design decisions throughout the product lifecycle

Sprint-Level

Activities:

Participate in PI planning sessions and sprint planning
Conduct research activities aligned with sprint goals and product priorities
Provide research insights during bi-weekly design reviews
Collaborate with UX designers and product teams on research integration
Support rapid, lightweight research needs as they emerge during sprints

Key Deliverables:
Quarterly (PI-aligned):

Research roadmap aligned with product PI objectives
Comprehensive user research reports with actionable recommendations
Updated personas, user cohorts, and journey maps
Quarterly research synthesis presentations to stakeholders
Research success metrics reports demonstrating impact on product decisions

Sprint-level:

Usability testing reports and findings
Research insights and recommendations for active design work
Participant recruitment and scheduling for upcoming research activities
Synthesis documentation from qualitative research sessions
Analytics reports and quantitative data analysis

As Needed:

Testing scripts and research protocols
Survey instruments and questionnaires
Workflow maps and task analysis documentation
Research methodology recommendations for new initiatives
Stakeholder education materials on research processes and findings

Required Qualifications Experience Requirements:

5+ years conducting UX research with both qualitative and quantitative methods
Proven experience researching complex systems, workflows, and B2B or technical tools (not just consumer applications)
Experience working in agile environments with iterative research approaches
Track record of presenting research findings to stakeholders and defending methodologies
Demonstrated ability to work independently with minimal hand‑holding
Experience mapping complex organizational structures and workflows

Core Competencies:

Qualitative research methods:
Usability testing, interviews, ethnographic studies
Quantitative research methods:
Surveys, analytics, A/B testing
Workflow and task analysis expertise
Information architecture research methods (card sorting, tree testing, findability studies)
Stakeholder communication and presentation skills
Independent execution:
Participant recruitment, research facilitation, and synthesis
Translation of research into design principles and business recommendations

Nice-to-Have:

Experience in financial services or highly regulated industries
Familiarity with accessibility research and inclusive design practices
Experience with advanced analytics tools and platforms

Success Metrics

Number of research studies completed per quarter
Research findings adoption rate by design and product teams
Stakeholder satisfaction with research quality and actionability
Measurable product improvements tied to research recommendations:
User satisfaction score increases
Time‑on‑task reductions
Timeliness of research deliverables (95%+ on‑time delivery)
Product team partnership effectiveness rating
Research artifact quality scores from peer reviews

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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