Service Manager

At Haywire,we'rein the business of creating unforgettable experiences for our Guests and Team Members. We lead with a "Posse Over Person" mentality, recognizing that our success depends on every member of the team performing at their best.

Haywire sits at the intersection of simple and sophisticated, taking guests on a curated journey through Texas-inspired hospitality. The space blends Texas comfort with an urban, contemporary feel.

A love of Texas-inspired food, genuine hospitality, and a passion for creating unforgettable guest experiences isa must.

We are searching for our next great Service Manager to join the Haywire and The Ranch family. As a Haywire Manager, you will lead successful daily shifts, support front-of-house operations and bring our distinctive brand of Genuine Texas Hospitality to life.

You willbe responsible for preparing the restaurant for service,coaching and supporting Team Members,maintainingoperationalstandardsand ensuring every Guest receives a memorable experience. Our ideal Service Manager is a hands-on leader whoremainscalm under pressure, responds to challenges withurgencyand creates a positive, accountable environment for the team.

• Medical, dental and vision insurance
• Paid Time Off
• 401(k)
• Growth and development pathways

• 2+ years of restaurant management experience in a similar style and volume
• Demonstrated ability to lead shifts, coach Team Membersandmaintainstrong hospitality and operational standards
• Genuine enthusiasm for creating memorable Guest experiences
• Strong written and verbal communication skills
• Sound judgment and the ability to maketimelydecisions in a fast-paced environment
• Ability to remain cool, calm and collected under pressure
• Strong organizational skills and the ability to manage multiple priorities
• Ability to work collaboratively and professionally with Team Members, Managers,Guestsand Vendor Partners
• Working knowledge of Open Table, 7shifts, Microsoft Office or similar restaurant-management software is preferred
• Working knowledge of applicable food safety, alcohol service,sanitation and workplace safety requirements
• Ability to work a flexible schedule, including days, evenings,weekends and holidays as business needs require
• Must be able to stand for extended periods andlift upto 50 pounds

• Lead successful shifts through thoughtful preparation, clearcommunicationand consistent follow-through
• Support daily front-of-house operations while ensuring our standards, systems and procedures are executed consistently
• Complete opening and closing responsibilities and ensure the restaurant is fully prepared for service
• Monitor sales, labor,staffing and productivity throughout each shift and make appropriate adjustments when necessary
• Support scheduling, inventory,ordering and cost-control responsibilities within your assigned Area of Responsibility
• Maintain accountability for service execution, restaurant appearance,cleanliness and operational readiness
• Communicate operational questions,concerns and opportunities to the General Manager promptly
• Protect a safe,organized and healthy work environment for our Team Members and Guests

• Deliver Genuine Texas Hospitality bymaintaininga visible presence and engaging personally with Guests
• Create a welcoming environment that makes every Guest feel at home and gives them a reason to return
• Conduct regular table visits and restaurant walkthroughs to evaluate Guest satisfaction, servicequalityand operational standards
• Monitor the quality, presentation andtimelydelivery of food and beverages
• Respond to Guest concerns promptly, professionally and with sound judgment
• Authorize discounts or complimentary itemsin accordance withour policies
• Support special events,activation sand other Texas-sized experiences throughout the restaurant
• Partner with the culinary and bar teams to ensure a seamless experience from arrival through departure

• Train, coach and develop Team Members to meet our hospitality,productivity and performance expectations
• Motivate the team through meaningful recognition,engagement and opportunities for growth
  
  Create andmaintaina positive,uplifting and accountable work environment
• Ensure Team Members have the knowledge, tools and resources needed to perform successfully
• Celebrate team wins and address opportunities through fair,timelyand consistent feedback
• Support the onboarding and training of new Team…