Retail Sales Associate

Full-Time Retail Sales Associate

Salary: $10.00 to $14.00 per hour. In addition, you can earn up to 8% commission on transactions, averaging an additional $7.55 per hour on top of your hourly rate.

We offer an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Stores open 9 AM‑6 PM, many closed Sundays.
• Earned Wage Access program available on the second day of employment; up to 50% of wages earned can be withdrawn up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week paid after six months of active full‑time service, plus an additional week after one year, two weeks on each anniversary thereafter (up to 120 hours after five years). PTO/vacation is adjusted by state/local requirements.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (up to 24 hours after five years). Adjusted by state/local requirements.
• Employee discounts available on the first day of active employment.
• Tuition reimbursement up to $2,000 per year via First Cash Education for full‑time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire staff to ensure customer service on both lending and retail sides of the business. They greet, engage, and interact with customers to process sales, loans, and other transactions. They thrive on customer engagement and assist with inquiries and problem resolution across a wide variety of merchandise, including jewelry, tools, electronics, firearms (in FFL locations), and more.

The position offers an hourly wage plus commission based on productivity. Pay is determined by work location, qualifications, and experience.

• Greet and interact with all customers to develop rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handle all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answer incoming calls per company standards.
• Effectively communicate the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods of time in accordance with federal, state, local law (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High school diploma, GED, or equivalent.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Familiarity with Point‑of‑Sale (POS) systems and common office machines.
• Flexible retail schedule, including weekends and holidays.
• Able to work at multiple locations as business needs dictate.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8%…