Guest Experience Coordinator

Overview

The Guest Experience Coordinator at Voss Salon is more than a traditional front desk role — it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed.

Our Coordinators don’t just check guests in — they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships. At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you’re proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.

• Guest Experience & Hospitality
  • Welcome guests with warmth and professionalism, creating a confident first impression.
  • Guide guests through check-in and checkout while maintaining a calm, luxury environment.
  • Build genuine connections through conversation, personalization, and thoughtful service.
• Revenue Support & Guest Retention
  • Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
  • Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
  • Proactively encourage prebooking and assist guests in securing their next visit.
  • Follow up with guests who choose to “book later” to help maintain strong retention.
• Scheduling & Operations
  • Manage appointment scheduling using salon software while optimizing stylist availability.
  • Monitor stylist availability and help fill openings through proactive outreach.
  • Assist in minimizing cancellations and maintaining strong booking flow.
  • Maintain an organized, professional front desk and retail area.
  • Salon upkeep, merchandising, and inventory presentation.
  • Use salon software efficiently for booking, payments, and guest notes.
• Team Collaboration
  • Work closely with stylists and leadership to deliver a seamless luxury guest experience.
  • Communicate clearly about guest needs, opportunities, and service flow.
  • Contribute to a positive team culture focused on growth, accountability, and support.
• What Success Looks Like In This Role
  • Guests feel cared for, confident, and excited about their next visit.
  • Retail, prebooking, and add-on opportunities are naturally supported — never forced.
  • The front desk operates as a proactive partner to stylists, not just an administrative position.

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

• Hourly pay starting at $17/hr.
• This position includes a performance-based bonus structure tied to individual initiative and revenue-driving behaviors such as retail support, prebooking follow-up, and guest engagement. Team members who take ownership of their role have strong earning potential while helping elevate the salon’s success.
• Access to ongoing education and leadership development.
• Growth-minded environment focused on professional advancement.

• Wednesday, Thursday, Friday 3:00 PM - 9:00 PM and Saturday 1:00 PM - 7:00 PM

• In-person role within a luxury salon setting.
• Must be able to stand for extended periods and lift up to 25 lbs.
• Reasonable accommodations may be made.

• Insurance eligibility after 3 months for full-time employees.
• 401(k) eligibility after 1 year for full-time employees.
• Continued education opportunities to stay current with industry trends.

Applicants must be authorized to work in the United States.