Showroom Team Lead

Join to apply for the Showroom Team Lead role at INDOCHINO

Compensation range: $18.00 - $19.00

Indochino is always on the hunt for talented retail professionals to join our Dallas showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by delivering an exceptional customer experience to all clients while supporting the overall operational needs of the showroom.

• Help achieve daily goals to drive sales and maintain customer service
• Focus on driving key metrics to meet revenue expectations
• Assist with the execution of daily operational requirements including floor management, staff breaks, and daily schedule management
• Supervise the sales floor and provide direct supervision during periods absent of a head of store
• Hold staff accountable for metric-based goals and drive results through key performance indicators
• Maintain personal metric-based goals accountability
• Manage the detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experience
• Ensure a seamless and unforgettable customer experience by leading the team in the moment to uphold Indochino’s standards
• Manage customer issues with professionalism, tact, and a bottom‑line perspective
• Provide feedback, ideas, and information to elevate merchandise and operational efforts
• Act as a subject‑matter expert on fit, product, and customer experience both online and offline
• Assist the Showroom Management Team in training and onboarding new Style Guides

• Fashion‑conscious and service‑oriented
• Sales and metric‑driven
• Strong leadership and people‑management skills
• Excellent written and verbal communication skills
• Keen understanding of menswear products, fit, and the fit process
• Self‑starter with strong solution‑oriented thought process
• Calm under pressure and capable of leading a team during high‑energy situations
• Ability to multitask and manage time independently
• Ability to execute on timelines and expectations autonomously
• Adaptability to changing work demands
• Strong proficiency in iOS‑based programs and products
• Strong proficiency in Excel and other MS Office programs

• Ground‑floor opportunity to influence the strategic and operational direction of Indochino’s growing retail department
• Outstanding coworkers who continually learn from each other
• Collaboration with teams across merchandising, technology, operations, and more
• A dynamic, innovative environment for ambassadors of ambition and strong viewpoints

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology

Industries:
Retail Apparel and Fashion