Retail Store Associate

Atlético Dallas is seeking an energetic, dependable, and customer-focused Retail Store Associate to support the club’s retail operations. This position plays a key role in delivering an exceptional fan experience through outstanding customer service, merchandise sales, and efficient store operations during both regular business hours and matchdays.

• Retail & Customer Service:
  Provide excellent customer service to fans, guests, and customers at all retail locations; assist customers with merchandise selection, sizing, and product information; operate point-of-sale systems accurately and efficiently; process cash, credit card, and mobile transactions in accordance with club procedures; maintain store cleanliness, organization, and visual merchandising standards.
• E-Commerce & Fulfillment:
  Assist with online order fulfillment, including picking, packing, shipping, and tracking customer orders; help ensure accurate and timely delivery of e-commerce purchases; maintain organized inventory and packing supplies for online operations.
• Inventory & Logistics:
  Assist with inventory management, restocking, and merchandise organization; support inventory transfers across event and retail locations; help with receiving shipments, tagging merchandise, and stock counts; maintain accurate inventory levels and report discrepancies to management.
• Matchday & Event Responsibilities:
  Support retail operations during home matches, special events, and community appearances; assist with setup and breakdown of merchandise displays, kiosks, and pop-up retail locations; help create a positive and engaging shopping experience for supporters on game days; work collaboratively with retail staff and supervisors to ensure smooth operations.

• High school diploma or equivalent preferred
• Previous retail, customer service, or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment
• Dependable, detail-oriented, and organized
• Ability to stand for extended periods and lift merchandise or boxes as needed
• Flexible availability, including nights, weekends, holidays, and matchdays
• Passion for soccer and fan engagement strongly preferred
• Must be able to pass a background check and have a valid driver s license
• Must have good driving record
• Able to lift and transport up to 40 lbs

• Experience working in sports, entertainment, or event environments
• Familiarity with POS systems and retail technology
• Basic understanding of inventory management practices
• Positive attitude with strong customer service mindset
• Bilingual (English/Spanish) a huge plus

Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Atlético Dallas is unable to provide visa sponsorship for this position.

Atlético Dallas is a professional soccer club competing in the USL Championship and dedicated to building a world-class soccer culture in North Texas. The club is committed to excellence on and off the field while creating unforgettable experiences for supporters, partners, and the community.

This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

USL Dallas, LLC dba Atlético Dallas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.