Sales Specialist

In search of a candidate who embodies our core values!

We’re values driven, we’re customer-obsessed, we’re upbeat, and we do things differently.

• Help customers discover jewelry they’ll fall in love with by tuning into their style, wants, and wishlist moments.
• Show off product knowledge like a pro — highlighting features, craftsmanship, and sparkle-worthy details to create exciting sales opportunities.
• Think fast, listen closely, and confidently turn questions or objections into “yes, I need this” moments.
• Build lasting client relationships beyond the first purchase through thoughtful follow‑ups via phone, email, and handwritten notes.
• Grow and nurture a loyal client book that keeps customers coming back for their next treasure.
• Keep clients in the loop on new arrivals, promotions, trunk shows, and all the exciting happenings at Ylang 23.
• Curate and maintain a stylish personal Ylang 23 Instagram presence while contributing to the company’s social sparkle.
• Connect within the community and social scene to meet new clients and expand the Ylang 23 family.

• Bring a sales‑minded, goal‑crushing attitude to every customer interaction.
• Be warm, upbeat, and genuinely excited to connect with people — never afraid to start the conversation and help customers find exactly what they’re looking for.
• Communicate clearly and confidently, whether in person, over email, or on the phone.
• Stay informed about all things jewelry and keep learning as new collections arrive.
• Respond to customer questions quickly and thoughtfully to keep the experience easy, fun, and seamless.
• Help tag new jewelry and merchandise sales floor; cases and windows.
• Replenish merchandise often to ensure that sold pieces are replaced by back stock.
• Have a good grasp on where back stock is located to present appropriate pieces to customers in‑store.

• Understand and follows company policies and procedures.
• Attend sales team and company‑wide meetings.
• Assist with 2x / year inventory and monthly cycle counts in-store.
• Helps to maintain a beautiful shopping space for customers.

• Luxury retail experience is a plus — especially if you love fashion, jewelry, and creating memorable client experiences.
• Strong communication skills and the ability to thrive in a fast‑moving, team‑oriented environment.
• A sales‑driven mindset with a passion for customer service and building relationships.
• A collaborative attitude — someone who works well with others and brings good energy to the team.
• Organized, detail‑oriented, and able to juggle multiple things without missing a beat.
• Comfortable using Shopify, email, Word, and Excel to keep things running smoothly.
• Flexibility to work weekends and occasional evenings (for in‑store events) when needed.
• Robust healthcare, dental & vision
• Retirement plan with company match
• Dynamic team with opportunities for growth
• Fun company culture in a family‑owned business environment

Ylang 23 (pronounced “ee‑long”) is a family‑owned and operated jewelry store located in Dallas, Texas. For more than 35 years, we have brought the best in designer jewelry to our discerning local clients, with a focus on unique, creative, on‑trend and classic pieces. Our decades of experience, curated selection and commitment to client service set us apart.