Retail Operations Supervisor

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.

We’re big on innovation, big on people, and always driving forward. Come ride with us!

Location: Dallas, Texas

Pay Range: $40,000–$60,000 salary plus incentive

• Administer training plans and development of assigned employees/positions
• Manage department monthly objectives and daily tasks
• Develop, train, and monitor customer engagement and follow-up word tracks
• Systems expert for assigned positions
• Create and define processes for Agent efficiency
• Internal/external paperwork and documents for assigned positions
• Executing correct cross department communication and process flow

• Strong attention to detail
• Excellent communication
• Active Listening
• Time Management
• 1 – 3 years of experience in a supervisor role

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs