Retail Store Manager

$14.70 to $25.00 per hour

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees receive an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (adjusted in accordance with state/local requirements) up to 120 hours after five years.
• Sick/Pleasant:
  Eligible employees are granted 8 hours after six months of employment to be used before their first anniversary and 16 hours each anniversary thereafter (years 2‑5). 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for the day‑to‑day operations of the store and promote a positive, productive environment. Responsibilities include coaching and developing staff, recruiting and retaining talent, maximizing financial goals, managing customer relations, and ensuring compliance with asset‑protection and inventory control policies.

The Store Manager reports to the area’s District Manager.

• Facilitate a customer‑centric environment by engaging customers professionally and swiftly addressing issues.
• Assist in training pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all procedures protect assets.
• Maintain asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal‑setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans.
• Complete assigned tasks and self‑development training.
• Communicate clearly with employees about mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Perform other related duties as assigned.

• Must be able to lift/carry up to 50 pounds and perform tasks for extended periods of time.
• Demonstrated supervisory ability.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building and retrieve products from exterior storage.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Flexibility to work multiple locations and a flexible retail schedule, including weekends and holidays.
• Will work 45+ hours per week; hours are not guaranteed.
• Computer literate and skilled with POS and office machines.
• Multi‑task ability in a fast‑paced environment.
• Detail‑oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Independent work ability with minimal supervision.
• Excellent work ethic and strong business sense.

The employee commission incentive plan is proprietary to First Cash. Store Managers receive a commission based off the store’s monthly gross profit. Detailed information is provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.

Pay rates will not be below any applicable local minimum wage requirements.