Associate Store Director, Dallas

Overview

We are a people‑powered ecosystem brought to life by engaging online and offline experiences. In 11 years we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self‑expression, and their confidence.

We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north‑star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

As an Assistant Store Director, you will lead, inspire, and develop a best‑in‑class team to create inspiring and exceptional customer experiences. You will help set the tone for the store team, guide them in discovering and deepening their connection with Glossier, and support the Store Director in executing all people and business objectives. You will act as a people advocate and constant presence on the floor, fostering an environment where employees can develop their full potential.

• Drive a culture anchored in our people‑first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Deeply understand, model, and coach Glossier’s mission, vision, and values:
  Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
• Partner with the store’s leadership team and HR Generalist to develop an inclusive and equitable talent acquisition strategy and build a continuous candidate pipeline.
• Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition, and encouragement.
• Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Promote clear and open communication with your team, ensuring all members have the information they need to thrive and effectively share feedback, ideas, and concerns.
• Drive the store’s recognition initiatives, fostering a collaborative and enjoyable workplace.
• Serve as a knowledgeable advocate for our product philosophy and portfolio, inspiring the team to facilitate customer‑led discovery journeys.
• Identify areas of potential growth within your teams, coaching accordingly to strengthen and further develop them in alignment with core competencies and performance expectations.
• Promote, participate, and drive the completion rate of all Glossier training initiatives.

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.
• Develop and support a culture of accountability for expected service levels, coaching to performance standards, and maintaining a constant presence on the floor.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Identify key customer trends and requests; communicate effectively to the Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.
• Monitor and analyze customer feedback, working with the Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
• Spend at least 60% of your time on the sales floor, working directly with customers and your team, and hold at least 3‑4 Manager on Duty (MOD) shifts per week.

• Analyze business results with the Store Director to identify strategies to improve overall store operations and drive results.
• Create effective and strategic team schedules to support the customer experience and meet payroll targets.
• Develop operational knowledge and mastery of the assigned Division of Responsibility (DOR).
• Serve as the store’s champion within the assigned DOR, developing and executing initiatives that drive a more efficient operation and achieve…