Service Associate - Night

EōS Fitness is bold, upbeat, and motivating. The gym’s core purpose is to create loyal, lifelong fans and exercise practitioners, supported by core values of taking personal responsibility, optimism and fun, learning and growth, teamwork, and fighting hard to win.

The Overnight Service Associate reports directly to the Operations Manager and is responsible for creating a welcoming, professional, and helpful experience for all members, guests, and staff. The associate greets and directs individuals upon entry, serves as a representative of the gym’s commitment to exceptional service, handles member inquiries and requests, and ensures every individual feels valued and supported in their fitness journey.

The role is flexible and adaptive to the evolving needs of the gym, with duties subject to change at management’s discretion.

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check in members and guests using the gym’s management system.
• Oversee and manage check‑in alerts and notifications.
• Maintain a clean, organized front desk area and ensure supplies are stocked.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items and track sales performance.
• Perform gym walks to rack weights, pick up trash, and check bathrooms and locker rooms.

• Previous experience in customer service or a front‑desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Must be able to work overnight hours 10 pm – 6 am (variations may occur based on business needs).
• Alignment with the gym’s core values.

• CPR certification required within 30 days of hire.
• Attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

Hourly Pay Range: $11 – $12 USD

• Highly energetic and collaborative team environment.
• Management that cares about professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered—access funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistance Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

* Benefits are based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.