Part Time Floor Leader - NorthPark Center

Job Overview

As a Floor Leader, you'll support the Store Management Team across all areas of the business, leading the shop floor to achieve sales goals and create an exceptional customer experience. Your day-to-day will involve inspiring a team of sales associates, fostering a culture of passion and positivity, and contributing to operational excellence.

Hours: 20‑29 hours per week

• Driving Sales: Use the Store Force dashboard to coach the sales team, adjust shop floor structure to exceed sales goals, and drive contribution of your segments to overall store sales.
• Customer
  
  Experience:
  
  Deliver world‑class service on the shop floor, lead product demonstrations, listen to consultations, and exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values such as fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging, and promote community engagement.
• Product Passion: Continuously deepen product knowledge and provide informed recommendations.

• Development: Train and coach Sales Ambassadors and peers on sales techniques and product knowledge, seek feedback, and elevate team performance.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to perspectives, and foster belonging through teamwork and recognition.

• Cash Handling and Store Opening/Closing: Manage customer transactions, register openings/closings, reconcile drawers, prepare deposits, and secure the store.
• Time and Attendance: Lead by example in punctuality, monitor breaks, and ensure team members are informed of tasks.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock and Inventory: Train the team on inventory best practices, support management with inventory tasks, and adjust displays in real‑time.
• Policies and Procedures: Ensure compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

• Minimum 1 year of experience in customer service and sales.
• Minimum 1 year of experience in cash handling and opening/closing procedures.
• Minimum 1 year of supervisory experience involving coaching, feedback, and training.
• Minimum 1 year of problem‑solving in customer service day‑to‑day operations.
• Minimum 1 year in a fast‑paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

• Experience with consultation‑based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

$16.50 – $16.50 USD per hour

As set forth in Lush Handmade Cosmetics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.