Retail Sales Associate

Velvet by Graham & Spencer began in 1997 with a vision to create fashion-forward T-shirts that capture the laid‑back luxury of Los Angeles style. Over time, the brand has grown into full collections known for clean, elevated wardrobe staples. Led by Creative Directors Jenny Graham and Toni Spencer, Velvet focuses on using premium fabrics and manufacturing primarily in the United States.

The brand is widely available in boutiques and premier department stores across the United States and internationally. Team members join a company that values craftsmanship, modern design, and high‑quality production.

The Sales Associate plays a key role in delivering exceptional in‑store experience for every customer. This position represents the brand on the sales floor by providing personalized service, product knowledge, and a welcoming store environment.

Sales Associates contribute to the store’s success by building customer relationships, supporting sales goals, maintaining merchandising standards, and helping create a positive and collaborative team culture.

• Contribute to achieving store sales goals through strong selling behaviors and product knowledge.
• Maintain awareness of store promotions, new products, and brand initiatives.
• Represent the brand in a professional, positive, and authentic manner.
• Support clienteling efforts and encourage repeat customer visits.

• Maintain visual merchandising and presentation standards on the sales floor.
• Keep the store organized, clean, and well stocked.
• Assist with product replenishment and inventory organization in the stockroom.
• Accurately process POS transactions including sales, returns, and exchanges.
• Support store opening and closing procedures as assigned.
• Work collaboratively with team members to create a supportive and positive store environment.
• Participate in store meetings and training sessions.
• Support team members during busy periods and store events.
• Contribute to a culture of teamwork, respect, and accountability.

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Passion for customer service and brand representation
• Ability to work in a fast‑paced, team‑oriented environment
• Basic computer and POS system skills
  
  Strong attention to detail and organizational skills

• Flexible schedule including evenings, weekends, and holidays based on store needs.
• Full‑time and part‑time positions may be available.

• Ability to stand and move throughout the store for extended periods.
• Ability to lift and move merchandise up to 25 pounds.
• Ability to bend, reach, and perform physical retail tasks.