Store Ops Senior Specialist

Responsibilities

• Support design and rollout of store processes and operating standards
• Identify opportunities to simplify workflows and reduce store friction
• Ensure consistency and clarity in store-level execution
• Optimize customer-facing processes such as checkout, service, and selling support
• Partner on initiatives to improve speed, service, and overall in-store experience
• Improve stockroom organization, inventory handling, and replenishment processes
• Streamline receiving, backstock, and merchandise flow
• Drive operational efficiency through better task management and execution standards
• Analyze store performance and operational feedback; identify trends and recommend improvements

• 3–6+ years progressive retail store operations experience
• Strong understanding of store-level processes for Front & Back of House
• Point of sale systems, transaction processing and operational functions such as inventory, logistics, stockroom, fulfillment
• Analytical mindset with ability to translate insights into action
• Effective use of data analysis and reporting tools, such as dashboards, KPIs, performance metrics
• Strong communication, cross-functional collaboration, and organizational skills
• Proven ability to manage multiple priorities in fast-paced environments
• Systems proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, MS Teams)
• Preference for experience working with inventory management systems
• Bachelor’s degree in business administration, retail, hospitality, supply chain, or related field preferred, or equivalent experience