Team Member, Retail

Team Member

As a Team Member you will be interacting with our customers directly and indirectly to create an incredible customer experience at every touch point of their experience at Foxtrot.

During a typical shift you will be flexing to different positions based on business needs and have a chance to interact & impact the customer experience in each position in the store. You will be trained in all areas & it's a great opportunity to learn more about the different facets of our business including:

Be a Host: No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.

Cafe & Coffee: We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.

Merchandising: Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.

eCommerce: Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Responsibilities:

• Greet & welcome customers entering the store.
• Ensure overall customer satisfaction for both in-store and delivery customers.
• Act as ambassador for the Foxtrot brand, and assist customers as they explore our store, sharing knowledge of our products & makers.
• Assist fellow team members, should they need help during a shift.
• Check in product deliveries and maintain full stock levels on the retail floor.
• Clean, maintain and organize work areas.
• Maintain excellence in cafe presentation and cleanliness.
• Prepare and serve coffee and tea beverages that adhere to the company standards and training protocols.
• Maintain coffee knowledge, stay up-to-date on coffee trends & be able to articulate the current Foxtrot Market offerings to our customers.
• Operate cash registers to scan merchandise and process sales transactions, as needed.
• Based on business needs you will be assisting in other areas of the store.

Requirements:

• Able to work as a part of a team to deliver a great customer experience.
• Outgoing and personable – enjoys interacting with customers.
• Strong communication skills (written and spoken).
• Passion for high-quality goods, especially in food and beverage.
• Punctual, dependable & reliable, with some weekend availability required.
• Able to successfully complete Foxtrot's Barista Certification & all other required certifications
• Must be able to lift up to 40 pounds of boxes up and down stairs.

About Us & What We Offer: At Foxtrot Market, our values guide everything we do, from creating a fair workplace to offering competitive pay and great benefits. Here's a little more about our values and what we offer:

Our Values: :

• Lead with Taste: We're passionate about being the best.
• Be a Shopkeeper & Host: We hold ourselves to high standards and take pride in what we do.
• Create the Future: We're all about growing our company, community, and supporting each other.
• Enjoy & Share Joy: We believe in making even the smallest moments joyful

• Along with competitive pay, here's what else we offer:
• Competitive hourly rates & pooled tips
• Weekly pay
• Holiday premium pay
• Paid time off (sick days and general use)
• Referral bonus program
• Pre-tax commuter benefits (for transit and parking)
• Opportunities for career growth and advancement
• Healthcare benefits (after 90 days for team members working 25+ hours a week)
• Employee assistance program (free and available to you)
• Daily perk:
  One free café drink every day (yes, even when you're off!)
• Discounts: 40% off coffee, café items, and prepared food; 25% off retail products

* of course, certain program & eligibility rules apply

We're an Equal Employment Opportunity employer and are committed to building an inclusive and diverse team where everyone has the opportunity to thrive.