CONCIERGE Job Dallas area,Texas USA,Retail

Job Details

Job Location:

PH Ops of Dallas - Dallas, TX 75231

Position Summary

The ALF Concierge plays an integral role in customers first impression and residential experience. The role will provide customer service and clerical support for the ALF facility and its residents with varied clerical duties and related tasks.

Essential Duties and Responsibilities

Welcomes new customers and visitors and assures their comfort and directs them to the proper personnel

Ensure all parties sign in and follow protocols as guests in the community

Update and assemble marketing informational brochures and packets as requested. Ensures proper referrals to marketing team members. Maintains electronic calendar for dining reservations, transportation, and all other service appointments

Responsible for assisting residents, family members, and guests with general requests

Fulfill personal concierge requests such as area restaurant reservations, Map Quest directions, internet research, etc.

Receive and accurately submit all maintenance work order requests electronically to appropriate department

Answers telephones; screens calls, forwards calls and /or records and forwards messages accurately

Monitor and maintain office equipment

Compile monthly billing charges for business office

Responsible for maintaining a professional and kempt appearance of Concierge area

Manages sorting and distribution of mail; files correspondence and other materials as needed

Types forms, form letters and other documents as needed, collates and photocopies materials as necessary

Maintains customer confidentiality in conformance with facility confidentiality policy

Prepares resident paperwork daily for scheduled doctor appointments for the following day

Occasionally assist with marketing by giving general tours of community

Competencies

Demonstrates management of resident requests timely and accurately
Demonstrates the ability to manage the logistics of scheduling appointments and transportation
Demonstrates the ability to communicate information to potential customers
Demonstrates the ability to multi-tasks with numerous interruptions
Maintains records to ensure accurate monthly billing

Pure Health Culture

Pure Health is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.

Qualifications Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facilitys no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending kneeling, and stooping all day. The employee must frequently lift and/or move items over 20 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimal amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of companys HIPAA policies or procedures to facility CEO.

Knowledge,

Skills and Abilities

Ability to communicate positively and effectively with internal and external customers at all levels of the organization

Strong computer and Microsoft Application skills. Must have an ability to learn new systems

Ability to work with a culturally diverse customer and team member population

Must have positive communication skills and demonstrated adequate maturity and patience

Proficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skills

Must have excellent organizational skills with attention to detail

Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions

Ability to maintain a calm, professional demeanor under pressure

Must be observant, show initiative and take action on observed needs

Must maintain first impression perfection at all times

Self-directing with the ability to work with minimal direct supervision

Flexibility in responding courteously to immediate needs of internal and external customers and callers; ability to establish priorities and maintain…