Retail Associate, Retail Associate​/ Customer Service

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3 days ago Requisition

Salary Range: $19.00 To $23.50 Hourly

Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high quality products and engaging content for those who seek inspiration, motivation, and connection with a #crave activity mentality.

As an FT Associate with keys, you are a trusted leader on the sales floor and a critical part of the store's daily operations. In addition to delivering an exceptional customer experience, you hold responsibility for opening and closing the store, ensuring security protocols are followed, and acting as the point of contact in the absence of store management. You set the tone for the team—leading by example, maintaining brand standards, and ensuring every customer and teammate has what they need to succeed.

This is a full-time role built for someone who is passionate about the Rhoback brand, takes pride in their work, and is ready to take on greater responsibility. You're not just a team member—you're a go-to resource the store depends on.

• Greet every customer warmly and authentically—make them feel like they've walked into a place that was ready for them.
• Engage in genuine conversation to understand each customer's needs, lifestyle, and preferences, then deliver personalized product recommendations and styling suggestions.
• Serve as a true Rhoback product expert: know the fabrics, the fit, the function, and the story behind what you sell.
• Assist customers with fitting room needs, product availability, and special requests.
• Actively contributes to store sales goals through strong engagement, upselling, and building lasting customer relationships.
• Capture customer contact information when appropriate to support relationship-building and follow-up.
• Process transactions accurately and efficiently, handling cash, credit, returns, and exchanges with care and integrity.
• Handle customer concerns professionally, escalating to management when needed.
• As needed open and/or close the store according to established procedures, ensuring all security and safety protocols are followed.
• Arm and disarm the store alarm system; maintain accountability for store keys and access codes.
• Act as the leader on duty when store leadership is not present, making sound decisions to support team and customer needs.
• Complete opening and closing checklists accurately and consistently, including cash handling procedures (counting drawers, preparing deposits, and reconciling tills).
• Communicate any issues, incidents, or operational needs observed during opening/closing shifts to the Store Leader promptly.
• Ensure the store is secured at close—lights, registers, doors, and all equipment properly shut down.
• Maintain visual merchandising standards—keep displays full, folded, sized, organized, and true to the Rhoback aesthetic at all times.
• Support inventory tasks including restocking, folding, and organizing product on the floor and in the stockroom.
• Keep the sales floor, fitting rooms, and stockroom clean, organized, and safe.
• Actively support store promotions, events, and initiatives.
• Represent the Rhoback brand in everything you do—your attitude, your appearance, your knowledge, and your energy all matter.

• Genuine passion for helping people and a natural ability to make customers feel welcome.
• Demonstrated reliability and trustworthiness—someone who takes ownership and follows through without being asked.
• Outgoing personality, positive attitude, and authentic enthusiasm for the…