Store Manager, Retail & Store Manager
Listed on 2026-09-20
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Retail
Retail & Store Manager, Operations Management -
Management
Retail & Store Manager, Operations Management
NOTE:
This position is for Marshall, Texas. Insta-Cash Pawn is looking for individuals to join our team. This is the Store Manager position in Marshall, Texas.
A
minimum 3 years management experience in the pawn industry is required. We offer great benefits, employer paid life insurance, paid vacation, sick time and four paid holidays off. We offer competitive wages with opportunities to be as successful as you choose to be!
As a Store Managerat Insta-Cash Pawn, an employee is responsible for managing the daily financial and operational performance by supporting and enforcing all Company policies, procedures and programs.
Responsibilities include, but are not limited to:
a) enforcement of all company policy and procedures
b) in conjunction with Human Resources, recruit, hire, train and retrain employees
c) execute new policies, procedures and programs as developed by the company
d) manage customer service initiatives and complaints
e) manage overall store operations
f) communication of company objectives to store level employees
g) provide recommended changes to company policy, procedure and programs, as necessary, to grow the business.
This position reports directly their Area Supervisor.
PrimaryJob Responsibilities and Accountabilities
- Responsible to drive area loan balance growth, sales and profit plans to pre-determined goals through successful leadership, organizational plans, customer service and outstanding execution of all field operations strategies, consistently across all stores.
- Know and manage the business by effectively utilizing Goals & Objectives, assessing individual store results and developing specific actions directly related to growth.
- Lead and direct the development of store level loan balance and sales goals and action plans for store teams directly tied into measurable results along with timely and consistent execution.
- Know our customers by interacting with the customers on the pawn counter and sales floor by observing loan and shopping behaviors and employee/customer experience.
- Responsible to ensure that all employees within the assigned region are current with product knowledge, product use and product value through a commitment to formalized training and development within prescribed time lines and standards.
- Accountable to ensure that trends of underperformance are formally addressed, with clearly outlined performance improvement plans.
- Ensure accurate completion and maintenance of regulations in place by the Bureau of Alcohol, Tobacco, Firearms and Explosives.
- Ensure accurate completion and maintenance of regulations in place by the Texas Office of Consumer Credit Commissioner.
- Focus on Customer engagement through quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand/customer attachment.
- Ensure that all employees greet, engage, demonstrate, inspire and manage the floor and customer flow towards an outstanding in store customer experience.
- Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated.
- Ensure that each store employee is trained and compliant with all basic inventory management processes including strategic pricing and inventory turn standards ultimately leading to optimal loan and inventory yields.
- Ensure that each store is accurately utilizing all marketing and inventory labels in order to maintain visual/merchandising company standards, coupled with an outstanding customer engagement culture.
- The store merchandising environment must be deliberately focused on getting a customer excited about the uniqueness of the merchandise and the possibilities that may exist.
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