Showroom Manager

Showroom Manager – Viking Range, LLC

This senior team member is responsible for managing daily operations, leading the showroom team, ensuring exceptional customer experiences, and executing a wide range of events—from live cooking demonstrations to dealer and industry trainings.

• Showroom Leadership & Operations – Serve as the senior representative and point of contact for all showroom activities; maintain a premium environment aligned with the Middleby Residential brand; oversee day-to-day operations, cleanliness, scheduling, inventory of marketing materials, training standards and appliance readiness; coordinate closely with district sales managers (DSMs), marketing, and event coordinators to ensure appropriate event attendance and budgeting both pre- and post-event;
  
  train and supervise showroom staff to ensure consistent customer service, product training and operational excellence.
• Customer Experience (Retail & Trade) – Ensure all guests are welcomed—retail customers and trade professionals—with hospitality, enthusiasm, and expert guidance; listen attentively to client needs and tailor the showroom experience accordingly; provide product education and gather client information for follow-up by regional sales teams; facilitate virtual showroom tours and live product demos via Teams or Zoom for remote clients; support brand loyalty by offering resources such as spec sheets, literature, and promotional gift programs (e.g., cookware gifts).
• Culinary Demonstrations & Education – Coordinate and host live cooking demonstrations to help clients experience products firsthand; schedule demonstrations for prospective buyers, existing owners, and culinary training sessions as appropriate; support virtual cooking sessions hosted by showroom chefs for clients using their new appliances; support regional dealer relationships by coordinating and hosting sales trainings in partnership with DSMs and VPs; manage logistics including agendas, catering (via BEOs), training materials, and event communications;
  
  ensure training events are executed professionally and follow Middleby standards with minimal acceptable attendance and approved ratio of guests to Mid Res employees.
• Designer & Industry Events – Collaborate with the Trade Liaison Team (TLT) to plan and execute trade events, such as Designer training sessions (single or multi-day);
  Networking events with ASID, NKBA, IDS, etc.;
  National “Mains” events for design professionals; cultivate regional trade relationships to include designers, architects, builders and landscape architects, sharing contacts and opportunities with sales and TLT; ensure agenda, catering, special requirements, and follow-up are managed to the highest standard and work within Mid Res budget and attendance standards.
• External & Private Event Hosting – Review and approve third-party requests to use the showroom space; evaluate each event request based on alignment with Middleby’s brand and operational considerations; coordinate logistics including availability, staffing, and culinary support as needed.
• Display Management – Maintain best-in-class showroom displays, ensuring new products are incorporated in a timely manner and on budget; manage and optimize showroom displays to enhance customer experience and drive sales; maintain inventory levels of sales enablement tools, finish samples, brochures and swag, ensuring accurate stock records and timely restocking.
• Marketing – Develop engaging social media content to draw in visitors from the region; coordinate with marketing team to develop promotional strategies and showroom events.

• Bachelor’s degree in marketing or business desirable.
• Strong sales and customer service experience, preferably in a showroom or retail setting.
• Former experience working with interior designers a must.
• Knowledge of product display techniques and showroom management best practices.
• Excellent leadership and team management skills.
• Strong communication and relationship building skills; excellent presentation skills.
• Self‑motivated, proactive, and resourceful, with a positive, professional attitude.

Mid‑Senior level

Full‑time

Sales and Business Development

Consumer Goods