Commercial Customer Service Manager- Americas

SoHo Dragon represents a technology company that specializes in creating interactive display technologies and skill-based arcade games, is seeking an Assistant Sales Manager - Americas.

• Sale of Arcade products in North America through an established distributor network and direct sales as per the Annual sales Target for the Region
• Travel to various regions and meet with distributor teams to inc sales and update the teams about new products
• Plan road trips with distributor teams to meet key customers and increase brand awareness
• Explore potential distributors in North America
• Participate in all key trade shows and local distributor shows in North America
• Coordinate in setting up of new game tests at various distributor sites and key customer sites. Visit the test sites as needed
• Plan marketing activities with key distributors
• Provide a detailed and accurate annual sales forecast report. Ensure reforecasting on a monthly basis to the extent of 90% accuracy and monitor closely the achievement against the annual business plan.
• Manage the inventory levels in the US and sourcing in line with the sales forecast
• Ensure appropriate marketing collaterals are prepared in coordination with the marketing agency/in-house team
• Work closely with the digital marketing team in India to set expectations and enable the desired outcome of creating awareness for trade show participation.
• Manage customer expectations and contribute to a high level of customer satisfaction
• Define sales processes that drive desired sales outcomes and identify improvements where and when required.
• Monitor customer, market, and competitor activity and provide feedback to the company leadership team and other company functions
• Travel for in-person meetings with customers and partners and to develop key relationships.
• Weekly and monthly report preparation and discussion with HO against target sales and plans

• Minimum 5 years of work experience in the Sales function in the Arcade industry/Coin-operated redemption games
• Professional written and verbal communication and interpersonal skills
• Proven sales track record and channel development experience
• Experience in customer support is a plus

50% of the time

$60k-$80k plus commission