Sales Manager, North America

Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.

The Sales Account Manager plays an essential role in increasing market share of Embed with a disciplined focus on industry trends, emerging customers, vendor relationships, and garnering referrals. The primary focus will be on new sales management and a secondary focus on growth with existing accounts. This position will be responsible for finding opportunities, nurturing new leads and closing deals to expand market share.

Travel to focus on new and existing customers is important in this role.

• Generate Profitable Revenue from New and/or existing Accounts.
• Ensure face time with customers for selling and conducting sales presentations.
• Work with cross-functional teams for new business opportunities.
• Establish productive and professional relationships with key personnel and decision makers within assigned regions and customers.
• Make regular daily contact with prospects, leads and opportunities, while logging all activity into Salesforce.
• Actively participate in business development - from prospective customers research to determine business potential, to the development of clear and effective written proposals / quotations for current and prospective customers.
• Expedite the resolution of customer problems and complaints and elevate issues as needed.
• Ensure inbound customer communication is channeled into our business appropriately and is then handled in a timely manner.
• Coordinate with multiple departments and teams to ensure sales objectives and performance goals are met.
• Build sound knowledge and ability to provide technical demonstrations and / or training to prospective customers and new clients as needed.
• Assist in marketing activities such as trade shows and regional campaigns and sourcing testimonials.
• Maintain a strong understanding of our clients and the industry to see how needs and trends are changing and provide feedback to department leadership.
• Travel to source new customers, visit existing customers and perform market research.
• Build relationships with industry vendors to learn, gain referrals, and establish your personal and company brand within the industry.

• Minimum of 3 years’ sales experience required.
• Degree in Business, Marketing or IT preferred but not essential.
• Experience working in technology or software sales will be highly regarded.
• Strong prospecting skills, networking, ability to reach decision makers, lead qualification and closing skills a must.
• Experience in solution type sales.
• Experience with CRM ( preferred) software and account management systems.
• Ability to work independently, utilize CRM, and show quantitative progress.
• Proficient in MS office with particular focus on Excel and PowerPoint.
• Client focused attitude with strong verbal and written communication skills.
• Some technical understanding of computing, point of sale and hospitality systems.
• General knowledge of system design and software development practices.
• Ability to take a range of tasks and prioritize based on time, customer need and…