Catering Coordinator - Brand Ambassador

PAY TRANSPARENCY: earn between $14.75 and $15.25 plus digital tips!

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.

But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

Position is Monday‑Friday

The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH. Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back‑Line orders.

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities
• If hired, you must meet and maintain all eligibility requirements to qualify

In addition to following standard Potbelly operating policies and procedure, accountabilities include:

• Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of the Catering Sales Team
• Supervises backline operations to ensure all associates are POP compliant
• Ensures all backline orders are complete and catering checklist/order verification forms are utilized
• Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
• Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
• Assigns/deploys and coordinates delivery drivers for each order
• Coordinates associates to assist in backline peak duties

• Sends “Thank You” notes and performs daily call backs/call aheads on all catering orders
• Handles and resolves customer complaints/accolades by using the three A’s
• Ensures catering collateral is displayed and stocked in the shop at all times
• Owns the delivery trade area for the shop and actively follows it
• Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy
• Manages all house accounts including database of ATO and payments
• Works weekly with DM to discuss sales successes and to update Sales goals

• Strives to meet/achieve sales goals/targets; communicate results daily with GM
• Actively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
• Responds in a timely manner to Customer Catering quotes via email
• Familiar with current PTD backline sales and records daily
• Monitors backline sales trends vs. current year and prior year
• Communicates backline sales trends and results to team in weekly manager meeting
• Consistently updates the Big Fish tracker to track orders and generate sales leads

• Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline sales
• Ensures all catering “sides” and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supply
• Verifies all backline orders are 100% accurate before being delivered to the customer
• Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side

• Key Leadership Traits for this role:
• Knows how and successfully grows our sales/business profitably
• Has excellent communication skills including active listening and the ability to ask great questions
• Has the initiative to solve problems and to get things done correctly and on time
• Has humility and self confidence
• Possesses an extremely strong work ethic