Principal Signature Success, Solution Engineer

Overview

Salesforce is the leading AI‑powered CRM that empowers agents to drive customer success. The Signature Success Plans Sales team seeks a dynamic and results‑driven Sales professional to serve as a Signature Success Solution Engineer (SE). The SE works closely with the field sales team to drive revenue growth for Signature Success Plans, Salesforce’s most proactive and personalized customer success offering.

• Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals.
• Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
• Evangelize Signature Success plans internally and externally.
• Collaborate with core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management.
• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments.
• Provide product feedback to Offer Management based on active field sales engagement.

• Degree or equivalent relevant experience.
• 3+ years of experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support.
• Track record of self‑starting, risk‑taking, and influencing without authority.

• Essential Salesforce product knowledge, including Salesforce CRM, Mule Soft, Data Cloud, Tableau, or Agentforce.
• Background in technical sales, presales/solution consulting, professional services, or technical support.
• Strong prioritization, multitasking, and performance under pressure.
• Excellent analytical, problem‑solving, and attention to detail.
• Collaborative, consultative style with ability to thrive in a high‑velocity environment.
• Deep understanding of customer success principles, solutioning approaches, and considerations.
• Experience handling complex escalated customer situations and gaining executive‑level buy‑in.
• Negotiation and closing skills aligned with customer needs.
• Knowledge of Salesforce platform features, capabilities, and use cases.
• Ability to travel up to 25%.

• High energy, outgoing, positive attitude, and ability to motivate others.
• Results‑driven, tenacious, and driven to succeed in a fast‑paced environment.
• Ability to learn quickly and adapt to change.

• Salesforce ORG
  62 quote and sales forecasting knowledge.
• Industry specialization in Financials, Manufacturing, Healthcare, Retail, or Public Sector.
• Salesforce Architect certification for applicable cloud.

• B.S. in Computer Science, Software Engineering, MIS, or related field.
• Knowledge of relational databases and ERP technologies.
• Strong oral, written, presentation, collaboration, and interpersonal communication skills.
• Minimum of 4 years of professional experience.

• Salesforce certifications.
• Previous experience as a Solution Engineer/Sales Engineer.

The typical base salary range for this position is $157,640 – $210,910 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $173,460 – $231,980 per year. The range represents base salary only and does not include bonus, equity, or benefits.

Salesforce offers a comprehensive benefits program including medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, and paid time off.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are made based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Salesforce complies with applicable laws and regulations, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring.