Technical Sales Specialist – Data Center

Technical Sales Specialist – DATA CENTER

Basic Function:
The Technical Sales Specialist proactively engages in and supports sales activities within data center environments, providing advanced technical expertise to effectively address complex customer requirements and deliver optimal OCC solutions.

• Provides advanced technical expertise in support of outside sales, inside sales, and customer service teams, as well as directly to data center customers, including contractors, engineers, and consultants. Delivers technical training and certification support for OCC solutions, including structured cabling and data center infrastructure systems, and drives product specification at the end‑user and consulting engineer level.
• Interprets and analyzes engineering drawings, specifications, and data center design documentation to develop accurate bills of material (BOMs) for complex project requirements.
• Develops and executes a strategic technical support plan for assigned sales territories, with a focus on data center markets, to increase specification, adoption, and sales of OCC products and solutions.
• Independently partners with the outside sales team to identify, pursue, and support new and existing business opportunities within the data center segment, in alignment with direction from the Manager of Business Development.
• Provides field‑level technical, pricing, and product feedback based on customer engagements and project experience, specifically related to data center applications, and recommends improvements to enhance competitiveness and customer satisfaction.
• Serves as a technical account specialist for assigned strategic accounts and data center initiatives, collaborating with regional sales and business development teams while contributing market intelligence and competitive insights to the organization’s knowledge base.

• Managerial:
  No direct reports. Partners with members of the sales and business development team to provide technical knowledge, support, and training as directed.
• Communication:
  Communicates regularly with outside sales representatives located in the territory, other regional sales managers, business development, inside sales representatives, senior management, and engineers.
• Confidentiality: A high level of confidentiality is required regarding corporate initiatives, customer matters, and employee issues.
• Financial:
  Maintain reasonable expenses, especially mindful of the travel and expense policy.
• Judgment:
  May make independent decisions concerning specific customer demands with consultation from the Outside Sales Representative or Business Development team.
• Compliance:
  Responsible for SOX compliance as it pertains to the team’s work processes; responsibility for understanding, following, and administering corporate policies.
• Travel:
  Travel throughout the region and to headquarters up to 50 % of working time.

• Bachelor’s degree (BA/BS) or equivalent educational background.
• 3‑5 years’ experience in a technical sales or support role.
• RCDD certification desirable.
• Excellent interpersonal, communication, and organizational skills; ability to work independently with little supervision and contribute to team meetings.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint). Strong analytical and documentation abilities.
• Knowledge of cable connectivity and data center infrastructure preferred.

This is a partially sedentary job. It requires vision corrected to near 20/20 and normal hearing for extensive direct or telephone contact with customers, management, and employees. Electrical, physical mobility around the building, and ability to travel within a geographic territory by car and by plane are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

OCC offers a competitive benefits package for health and financial security, including company‑sponsored health, dental, and vision plans, HSAs and FSAs, life insurance, short‑ and long‑term disability coverage, supplemental insurance, a 401(k) plan, an Employee Assistance Program, education assistance, and wireless discounts. Additional options include security programs, paid time off, and holiday schedules.

Optical Cable Corporation is an EEO/AA/Veterans/Disability Employer.