Provider Success Manager

Provider Success Manager (Territory Manager)

As a Provider Success Manager (Territory Manager), you’ll serve as the primary relationship owner and operational liaison for our valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day‑to‑day collaboration, issue resolution, and strategic alignment with our broader organizational goals. You’ll be the trusted face of our organization for providers, building strong partnerships that grow with us.

Hybrid | Dallas, TX or Chicago, IL | Travel Required

• Act as the main point of contact for provider clinical and administrative teams.
• Build strong, long‑term relationships through regular check‑ins and on‑site visits.
• Oversee onboarding and ensure a seamless transition into ongoing partnership.
• Resolve day‑to‑day issues quickly and efficiently by partnering cross‑functionally.

• Develop strategies to enhance provider satisfaction, retention, and performance.
• Identify opportunities to improve utilization, streamline operations, and grow revenue.
• Use insights from provider interactions to inform internal product and service improvements.

• Work cross‑functionally with care, claims, product, and marketing teams to ensure provider needs are met.
• Share feedback to improve tools, workflows, and engagement approaches.
• Maintain accurate records in CRM and support engagement campaigns targeting providers.

• Experience interacting directly with surgeons and with key executives within provider agreements.
• 3+ years of job‑related experience in a client (provider) relationship development role.
• Direct experience handling portfolios consisting of multiple physician practices, ambulatory surgery centers, and hospitals of differing size and demographics.
• Ability to engage interpersonally with all levels within an organization, including C‑suite.
• Process‑driven with strong analytical skills and insights.
• Strong leadership and influence management skills, ability to motivate team members to support client portfolios.
• Ability to thrive in a matrixed organizational structure.
• Motivated team player with a positive collaborative attitude.
• Ability to work in a fast‑paced, start‑up like environment.
• Excellent verbal and written communication skills.

• Sales technology & CRM proficiency: skilled in using sales tools to manage relationships, track performance, and drive network growth.
• Service‑oriented: demonstrates a generous, go‑above‑and‑beyond approach in interactions with colleagues and stakeholders.
• Resourceful & tenacious: persistently pursues success with a creative and resilient mindset.
• Relationship builder: fosters meaningful connections with others through curiosity, active listening, and insightful questioning.
• Urgency & energy: responds quickly to business needs, thriving in fast‑paced environments while infusing engagement with high energy and a positive outlook.
• Proactive & demonstrates GRIT: continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals.
• Benefits:
  Medical Insurance, Vision Insurance, Short & Long Term Disability, Life Insurance, 401(k) with company match, Paid Time Off.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.