Client Service Consultant

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

At Gallagher, we’re driven by a shared commitment to delivering exceptional service and innovative solutions. As a Client Service Consultant, you’ll be at the heart of our client relationships, working with large and complex accounts to provide tailored support that meets their unique needs. You’ll collaborate with our Health & Benefits Producers and service teams to ensure every client achieves their goals.

This is your opportunity to make a meaningful impact while growing your career in a supportive and dynamic environment.

• Take ownership of a portfolio of mid-to-large client accounts, managing them with care and confidence.
• Build strong, lasting relationships by providing exceptional client service.
• Lead client strategies, including renewals, open enrollment, and financial planning.
• Identify opportunities to grow revenue through cross-selling and up-selling.
• Present financial projections and renewal strategies to clients.
• Ensure timely and high-quality delivery of client solutions by managing internal teams.
• Support branch managers and contribute to business priorities.
• Actively seek referrals and new business opportunities to expand our client base.

Required:

Bachelor's degree with 7+ years client service and/or claims management experience. Must hold L&H licensing as required and be able to travel up to 50% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships essential. Must possess strong written and verbal communication skills.

Preferred:
Insurance knowledge, as well as solid financial acumen. Travel up to 25%.

Behaviors:
Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher. Ability to develop professional relationships with internal and external stakeholders. Demonstrates composure, stamina and resilience under pressure. Ability to work collaboratively within a team as well as independently.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

** The benefits summary above applies to fulltime positions. If you are not applying for…