Key Account Manager-Midstream and Downstream Energy

Overview

About us:

We are the independent expert in assurance and risk management. Driven by our purpose to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments navigate the many complex, interrelated transitions taking place globally and regionally in the energy industry.

DNV Energy Systems North America (ESNA) region seeks a Key Account Manager (KAM) Midstream and Downstream Energy Sector to join our commercial team and drive strengthening, expanding, and fostering relationships with a particular focus on the midstream and downstream energy sector. ESNA is on a journey to become more customer-centric and agile in meeting its customer requirements while continuously improving the way we work.

The KAM will be responsible for maintaining multiple key customer portfolios and will have a strong customer and market focus. They will manage customer relations with a key customer group in a defined energy industry segment.

As a KAM, they lead an account team that will establish relationships with customer contacts and understand the needs and strategic goals of a key account. Under the KAM's direction, the account team will give customers a voice within the organization, provide input on improving our customer service, and drive the shaping of our customer strategy.

This position will not have direct people management responsibility and will rely on your ability to influence people to design and implement initiatives that are key to your success in the growing business with your assigned industry segment and key account. Collaborating closely with Marketing, Communications, and Public Affairs, you will be responsible for developing targeted Key Account and Customer Segment Campaigns.

This role is based at our DNV offices in Houston, TX;
Dallas, TX;
Austin, TX presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or a customer location/site. Further details regarding role‑specific requirements will be shared during the interview process.

• Contribute towards the development of the key account strategy and service portfolio to generate increased opportunities.
• Develop and manage a strategy to optimize the customer experience and DNV business with customers for cross‑selling and up‑selling activities across Business Areas, Business Units, and services.

• Foster relevant internal and external networks to identify, build, and strengthen customer relationships and enhance collaboration.
• Act as a conduit for key projects, monitor the delivery of projects/services to ensure high quality and consistency, and participate in cross‑sector opportunities.
• Act as a project sponsor for key projects, monitor the delivery of projects/services to ensure quality assurance and participate in cross‑sector opportunities.
• Optimize customer experience measured via the customer relationship strength indicator (CRSI) score.
• Seek key customer insights (on strategic direction), market insights, and services of competitors and maintain an overview of significant market trends, including analysis of regional developments.

• Establish and direct project and account teams to achieve success. Identify, drive, and facilitate sales and market‑led opportunities by actively managing sales pipeline growth and increasing order intake for a defined account(s) and market area(s).
• Strongly influence project pricing, resourcing, and bid quality reviews.
• Monitor and manage the sales funnel…