National Account Manager

Overview

Cross Country Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, and Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you hitch on and prosper with us!

Job Title: National Account Manager

Department: Business Development

Job Status: Exempt

Salary Range: $75,000–$95,000 (depending on skills and knowledge)

Location: Dallas, TX

Reports To: Director of Business Development

Direct Reports: No

We’re looking for a high-performing National Account Manager to drive our strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role plays a crucial part in helping us meet acquisition and revenue targets while maintaining our competitive edge and fostering innovation.

• Principal Responsibilities – 75%
• Cold call outreach and customer prospecting/follow up through phone, email, messaging services on a daily basis.
• Prepares reports of business transactions, rate requests, sales leads, etc.
• Deliver presentations which involve research and detailed work to emphasize features and related benefits.
• Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States, calling on high-volume, high-revenue accounts (>$250,000 per year in gross revenues) to maintain and increase business; keep them informed of new services and changes within the company.
• Negotiate major contracts involving detailed work and research; put together tender packages including rate proposals, company information, or equipment and financials.
• Stay up to date on changes affecting customers and the competition.
• Suggest to companies how they can improve shipping efficiency; provide packaging improvements to reduce claims.
• Recommend innovative solutions and changes that reduce costs, save time, improve revenues, and increase company efficiency.
• Responsible for approximately $10–$15 million gross revenue per year (approximately 100–150 accounts).
• Customer Relations and Business Development – 25%
• Respond to all customer concerns, complaints, and requests.
• Gather the right information from the customer regarding density, packaging, volumes, etc.
• Keep up to date on changes affecting customers and the competition to maintain and increase business, and inform customers of new services and changes within the company.

• 5+ years of experience in sales or relevant industry experience
• Self-motivated and results driven
• Excellent interpersonal, organizational, written and verbal communication, analytical, problem-solving, and decision-making skills
• High level of cognitive and emotional intelligence
• Strong negotiation skills
• Ability to gain a strong understanding of:
  • CCFS markets, contracts, pricing publications, and competitors
  • CCFS infrastructure and operating characteristics
  • CCFS information and reporting systems
  • Interline partner systems, capabilities and procedures
  • Transportation industry behavior, including CCFS pricing mechanisms and costing systems