Retail Sales Associate

$10.00 to $14.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn up to 8% on transactions, which could average an additional $3.08 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after completing six months of active, full‑time service; additional week after one year; two weeks on each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months of employment; 16 hours at each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement through First Cash Education (up to $2,000 per year) for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates to work in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire staff to ensure customer service on both the lending and retail sides of the business. They greet, engage, and interact with customers to process sales, loans, and other transactions, and assist with customer inquiries and problem resolution.

The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

The position offers an hourly wage plus commission based on productivity. Pay will be based on location, qualifications, and experience.

• Greet and interact with all customers to develop rapport and recommend appropriate solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain the display of merchandise.
• Perform sales and loan transactions in accordance with established policies and regulatory requirements.
• Handle all cash and negotiable items in accordance with policy.
• Answer incoming calls per company standards.
• Effectively communicate the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Perform other related duties as assigned.

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexibility to work a retail schedule that includes weekends and holidays.
• Computer literate and able to operate point‑of‑sale systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Applicants are provided more details during the interview…