Customer Success Manager - Core; Sales & Service Clouds - TMT

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you’ll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long‑term value realization.

• Own the full Signature Success experience for your customers – from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud – so customers see measurable business outcomes throughout their lifecycle.
• Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer’s goals and roadmap.
• Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
• Use AI tools and agent‑based workflows to streamline success planning, health monitoring, and Q  preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.

• 4–6+ years in Customer Success, Account Management, or a strategic customer‑facing SaaS role.
• Proven experience managing large, complex enterprise accounts with multiple stakeholders.
• You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C‑suite, in clear and confident terms.
• Experience with adoption and renewal motions in a multi‑product environment.
• You have hands‑on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni‑Channel routing.

• You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate.
• You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
• You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self‑service portals.
• Experience working on digital transformation or cloud migration initiatives.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that’s inclusive, and free from discrimination. Employment decisions are made on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classifications protected by law.

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