Outside Sales, Sales Representative

Job Overview

The Outside Sales Representative contributes to field sales byacquiringnew customers that drive business results with minimal supervision. This role willanticipateneeds while managing the day-to-day workflow and prioritizing various projects.

This role will have in-depth product knowledge and best practices of successful customer service. This roleis responsible for maximizing results by building,establishing and maintaining customer relationships to grow sales, gross profitmarginand overall profitability.

Salary: $55,000 - $65,000/annually, Commission is 2.3% of Gross Margin Dollars.

• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
• Suggest sale of related parts when identical replacements are not available.
• Effectively communicate features, benefits, and warranty policy information to customers.
• Learn all facets of the heavy-duty truck and trailer parts industry.

• Acquire new customers and establish new accounts.
• Maximize sales and gross profit within a defined territory and ensure sales goals are met.
• Identify opportunities of customer’s future needs to drive sales.
• Leverage sales force automation tools to identify opportunities within accounts.
• Communicate opportunities and challenges to management.

• Advise customers and answer questions about products, prices, availability, and product features.
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
• Engage with customers to determine immediate and long‑term needs.
• Build customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain on‑going liaison between New Life Parts and its customers.
• Assign and distribute driver territory deliveries to ensure on‑time deliveries to customers.

• High School Diploma (or GED) required.
• Associate’s or Bachelor’s degree (or currently pursuing) in Sales, Marketing, and/or Business,
  OR 3-5 years of sales, customer service, heavy‑duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
• Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
• Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred.
• Proven ability to make and maintain sales and customer accounts.
• Excellent verbal and written communication skills.
• Ability to provide personable and professional customer service.
• Strong analytical, critical thinking and time management skills.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.

• Must be able to lift/carry 50 lbs. infrequently.
• Prolonged periods of sitting at a desk and working on a computer.

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