Customer Success Manager - OEM

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Proofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base.

This is a post-sales, customer-centric role focused on ensuring customers realize maximum value from Proofpoint’s threat intelligence and data services. Unlike traditional deployments, OEM customers integrate Proofpoint data directly into their own products and platforms. As such, this role requires a strong ability to engage with product, engineering, and business stakeholders to drive deeper adoption, integration maturity, and long-term growth. This is a brand new role to Proofpoint with significant opportunity to help set our strategy and build processes to support our OEM business.

The OEM CSM will act as a trusted advisor, helping customers operationalize Proofpoint data within their offerings, expand use cases, and maximize the business impact of their investment.

Customer Value & Adoption

• Guide customers through their lifecycle, ensuring successful onboarding, integration, and ongoing expansion of Proofpoint data within their products
• Develop and execute Customer Success Plans (CSPs) aligned to customer product strategies, business outcomes, and growth objectives
• Drive increased consumption and utilization of Proofpoint data, identifying opportunities for broader and deeper integration
• Conduct regular business reviews and health checks focused on adoption, performance, and value realization

Strategic Engagement

• Build strong relationships with product managers, engineering teams, and business leaders within customer organizations
• Serve as a strategic advisor on how to best leverage Proofpoint’s threat intelligence to enhance customer offerings
• Help customers translate data capabilities into differentiated product features and market value

Growth & Retention

• Identify expansion opportunities through new use cases, additional data feeds, or increased scale of integration
• Proactively manage account health, identifying risks and leading mitigation strategies
• Partner with Sales on renewals, upsell, and long-term account growth

Voice of the Customer

• Act as the internal advocate for OEM customers, providing structured feedback to Product Management and Engineering
• Identify trends across customers to influence roadmap, packaging, and delivery of Proofpoint data services

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales, Support, and Threat Intelligence teams to drive customer success outcomes
• Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to-value

• 8 + years of experience in Customer Success, Technical Account Management, Product-facing roles, or similar
• Experience working with APIs, data products, threat intelligence, or platform integrations
• Strong ability to engage with product managers and technical stakeholders, translating technical capabilities into business value
• Proven track record of driving customer adoption, retention, and expansion
• Analytical mindset with the ability to interpret usage data and derive actionable insights
• Excellent communication and presentation skills, including executive-level engagement
• Ability to operate independently in a…