Dispatch & Confirmation Specialist Job Dallas area,Texas USA,Sales

About this position

At Veridian Service Partners, we believe in putting people first—our team, our customers, and our communities. Backed by private equity and focused on growth through both organic expansion and acquisitions, we are building the most admired and profitable home services company in America’s top 50 markets.

Veridian is more than just a name; it represents growth, integrity, and opportunity. We’re expanding across the outdoor services space with a commitment to quality, professionalism, and a culture rooted in respect and teamwork. Join us as we continue to grow, innovate, and make a lasting impact—one backyard at a time.

Why work with us:

Competitive pay (based on experience)
On-the-job training
Company Expansion and growth opportunities
Team-oriented work environment
Consistent work year-round
Great benefits + PTO package

Why work with us:

Competitive pay (based on experience)
On-the-job training
Company Expansion and growth opportunities
Team-oriented work environment
Consistent work year-round
Great benefits + PTO package

About the role

Every appointment our field sales team runs starts with you. As the Dispatch & Confirmation Specialist at Precision Pool Restoration, you own what our reps walk into each day: a full schedule of confirmed, qualified appointments in the right place at the right time.

This role has two sides that work as one. On the confirmation side, you make sure every scheduled appointment is locked, verified, and ready before it ever hits a rep s calendar. On the dispatch side, you assign and route those appointments across all our markets and stay on the line with the field team all day, adjusting in real time as things change.

When an appointment falls out, you fill the gap. When a rep runs behind, you re-sequence the day. You are the person keeping the field engine running.

You own two numbers: fill rate, so every rep gets a consistent volume of appointments, and demo rate, so those appointments are qualified and actually happen. Hit both and the whole sales team wins.

This role works directly within our inside sales team and partners closely with field sales every single day. It s a great fit if you re organized, calm under pressure, and get satisfaction from being the dependable center of a fast-moving operation.

What you ll do

Confirmation:
Lock Every Appointment

Confirm every scheduled appointment across all markets before it reaches the field calendar
Run our confirmation cadence by phone and text to reach the homeowner, lock the time, and reduce cancellations and no-shows while maximizing our fill rate
Verify the details that make an appointment real: scope of work, homeowner and decision makers present, correct address and access
Give at-risk appointments a second pass so nothing quietly falls through

Dispatch:
Assign and Route Across Markets

Assign confirmed appointments to the right field rep by market, geography, and available capacity
Build efficient routes that respect drive time so reps spend more time in front of homeowners and less time on the road
Keep every rep s day filled to target and balance the load fairly across the roster
Confirm each appointment meets our qualification standards before it s dispatched, so reps walk into appointments they can actually work

Field Liaison:
Run the Day Live

Serve as the single point of contact for the field sales team throughout the day
Handle changes in real time: reschedules, no-shows, cancellations, reps running behind, and open slots
Fill gaps fast when something falls out, and re-sequence a rep s day when the…