Commercial Account Manager

The Commercial Account Manager is responsible for building the Pella brand within the commercial industry as their premier choice for window and door solutions. Achieve individual sales goals through a confident presentation of unique perspectives on how their customers can grow their business using Pella product offerings. Provide profitable market solutions, technical expertise, and partnership by understanding customer needs and developing business‑partner relationships with architects, builders, contractors, and commercial organizations.

Proactively originates new customer relationships through networking, referrals and face‑to‑face meetings. Help customers grow their business and offer a single point of contact for their ongoing needs. Continually strives for 100% “Very Satisfied” customers, growth as measured by market share/net sales and profitability.

The Commercial Account Manager’s (SC) primary duty is outside sales, i.e., sales made on–site at the customer’s business in the SC’s assigned market. The SC is required to:

• Spend over 50% of their time each workweek outside at customer locations making sales.
• Independently sets their own work hours.

• Achieving individual sales and customer satisfaction goals and objectives.
• Networking, lead and referral generation.
• Actively represent Pella at architecture firms, design firms, and professional group’s invitations to discuss and/or present Pella products, commercial association meetings and/or builder home shows.
• Making sales to new customers/clients while building sales volume with existing customers.
• Responding to client concerns and coordinating resources to resolve customer issues while striving for first‑time resolution.
• Maintaining exceptional level of expertise of products/services relating to Pella’s customers.
• Striving to close the sale during all customer interactions.
• Striving to position Pella products for specification in architect plans based on their influenced confidence in Pella product solutions.
• Engaging customers in consultative sales interaction, recommending the products and total solution that satisfy the needs of the customer.
• Ensuring quotes and orders are accurate following company sales process.
• Advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
• Helping customers with specific product orders through leveraging other Pella team members.
• Thanking clients and encourage a continuing business partnership by acting as their central point of contact with Pella.
• Building customer relationships through follow up with existing and potential clients using a consultative sales process; i.e. sends professional thank‑you notes to customers as a proactive measure of customer management.
• Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations.
• Interacting with Account Receivable department to address any potential billing/payment issues of customer.
• Strong CRM systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
• Working variable, non‑traditional hours making themselves available for customers during evenings and weekends.

• Able to develop partnerships with other businesses that serve the same customers.
• Provide superb customer service and generate referrals from one customer to others.
• Creates a sense of trust and reliability with customers.
• Skilled at relating to a variety of customers – balances poise and integrity with a service mentality.
• Works collaboratively with Pella team members and customers.
• Enjoys working in fast‑paced environment with a high sense of urgency.
• Strong problem‑solving skills.
• Energized by meeting and engaging new people, skilled networker.
• Demonstrates confidence balanced with humility.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available.
• Excellent influencer – can sell something new, shift paradigms, conveys the value proposition.
• Seeks out internal experts and…