Sales Manager, North America

Embed is a software solutions platform that delivers a superior guest experience, enabling entertainment businesses to reduce costs and increase profitability.

The Sales Account Manager will grow Embed’s market share by focusing on new sales management while also expanding existing accounts. The role involves identifying opportunities, nurturing leads, closing deals, and maintaining strong relationships with customers and industry partners.

• Generate profitable revenue from new and existing accounts.
• Achieve sales quotas.
• Build face‑to‑face relationships with customers and conduct sales presentations.
• Collaborate with cross‑functional teams to develop new business opportunities.
• Maintain relationships with key decision makers in the assigned territories.
• Log all prospecting, lead, and opportunity activity in Salesforce Daily.
• Research prospective customers and create clear, effective proposals and quotations.
• Resolve customer issues promptly and de‑escalate when necessary.
• Route inbound customer communication to the appropriate business unit and ensure timely handling.
• Coordinate with multiple departments to achieve sales objectives and performance goals.
• Provide technical demonstrations and training to prospective and new clients as needed.
• Assist with marketing activities such as trade shows, regional campaigns, and testimonial sourcing.
• Maintain up‑to‑date knowledge of client needs and industry trends to provide actionable feedback to leadership.
• Travel to source new customers, visit existing customers, and conduct market research.
• Build relationships with industry vendors to gain referrals and strengthen the company brand within the sector.

• Minimum 3 years of sales experience.
• Degree in Business, Marketing, or IT preferred.
• Experience in technology or software sales highly regarded.
• Strong prospecting, networking, lead qualification, and closing skills.
• Experience with solution‑sale methodology.
• Experience using  and other account management systems.
• Ability to work independently, utilize CRM, and demonstrate quantitative progress.
• Proficient in MS Office, especially Excel and PowerPoint.
• Client‑focused attitude with excellent verbal and written communication skills.
• Basic technical knowledge of computing, point‑of‑sale, and hospitality systems.
• Understanding of system design and software development practices.
• Strong organizational and time‑management skills; ability to prioritize tasks under pressure.
• Experience working in a team environment across international offices.
• Willingness to travel at least 1 week per month.

• Availability to travel as needed.

• PPO Medical coverage with four plan options.
• PPO Dental & Vision (company‑paid for employees only).
• Life Insurance, Short & Long‑Term Disability (company‑paid).
• Accident, Critical Illness, and Hospital Confinement coverage.
• 401(k) with generous company match: 100% of the first 3 % employee contribution and 50 % on the next 2 %.
• Paid time off including vacation, sick leave, holidays, and birthdays.
• Free parking and access to an office fitness center.
• Robust Learning Management System for employee growth and development.

The above statements describe the general nature and level of work performed by this position. They are not intended to be an exhaustive list of all responsibilities, duties, or expected skills. Employees may be required to perform additional duties as assigned.