Relationship Manager

Relationship Manager Associate

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? This role will facilitate strong partnerships with dealers and sales managers while providing high‑level customer service to our internal Auto Finance business.

• Facilitate partnerships with 60‑80 dealerships, building positive relationships and supporting outside sales managers.
• Be the first line of contact for Capital One Auto Finance (COAF) on underwriting and funding issues.
• Make outbound phone calls to dealers to capture business for COAF.
• Handle inbound calls from dealers, analyze potential territories, and develop game plans to achieve target goals.
• Monitor and adjust plans each month to reach desired goals.
• Communicate strategically and create deals and goals with dealerships over the phone.
• Analyze territory production goals and partner with peers to achieve operational alignment.

Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations, with a Tuesday, Wednesday or Thursday off. In‑office 5 days a week during the first 90‑day training period. Potential to work up to 2 Sundays a month with a Tuesday, Wednesday or Thursday off.

• High School Diploma, GED, or equivalent.
• At least 1 year of experience in Financial Services or Business‑to‑Business Sales.

• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Salary range: $74,200 – $84,700 (Plano, TX). Eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives. Capital One offers a comprehensive, competitive health, financial and other benefits package.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.