Customer Success Manager – Logistics

Responsibilities

• Develop and maintain strong, trusting relationships with customers to understand their logistics requirements.
• Coordinate with internal teams, including sales, operations, and implementation, to deliver comprehensive and effective logistics solutions.
• Manage customer expectations and proactively address any issues or concerns to ensure high levels of satisfaction.
• Participate in the preparation and review of proposals, pricing, and rate analyses to support customer bids and ensure profitability.
• Monitor market trends and competitor activities to identify opportunities for improvement and business growth.
• Maintain accurate records of customer interactions, sales activities, and project progress.
• Support the sales team in identifying new business opportunities and expanding existing accounts.

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years experience in customer success, account management, or sales within the logistics or transportation industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Proven ability to manage multiple projects and priorities effectively.
• Excellent problem-solving and analytical abilities.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to work independently as well as collaboratively within a team environment.
• Detail-oriented with strong organizational skills.

• customer success
• account management
• sales
• logistics
• supply chain management
• problem-solving
• analytical abilities
• project management

• communication skills
• interpersonal skills
• customer-focused approach
• organizational skills
• detail-oriented
• ability to manage multiple projects
• ability to work independently
• collaborative skills

• Bachelor's degree