EMS Account Manager

Responsibilities

• Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
• Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
• Partner with Sales as a subject‑matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
• Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
• Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real‑world conditions.
• Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
• Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
• Plan and lead regular partner check‑ins, performance data reviews, and on‑site engagements to maintain alignment and trust.
• Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
• Represent Right Site in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
• Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
• Stay current on EMS market dynamics, regulatory changes, and public‑sector trends that shape partner needs and decision‑making.

• Texas based, within a reasonable distance of a major airport (preferably Dallas)
• Bachelor’s degree or equivalent experience
• 1‑3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
• Strong understanding of EMS operations, public‑sector environments, and value‑based care concepts
• Proven ability to build and maintain long‑term, trust‑based relationships with public safety stakeholders
• Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
• Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
• Highly organized with strong time‑management and follow‑through
• Analytical and problem‑solving mindset, with the ability to translate data into partner‑relevant insights
• Comfortable working cross‑functionally with Sales, Implementation, Clinical, and Product teams
• Willingness to travel to partner sites and industry events
• Experience with CRM tools (Hub Spot, Salesforce, or similar) preferred

Demonstrates expertise in managing EMS partnerships and fostering trust‑based relationships with public safety stakeholders. Proficient in analyzing performance data and aligning operational workflows to enhance partner outcomes and support growth initiatives.

• EMS Operations Understanding
• Account Growth Support
• Excellent Communication Skills
• Analytical Problem‑Solving
• CRM Tools Experience

• Public Safety Agency Experience
• Value‑Based Care Concepts
• Data Analysis
• Operational Workflow Refinement
• Contract Renewals Support

• Relationship Building
• Organizational Skills
• Time Management
• Cross‑Functional Collaboration
• Presentation Skills

• EMS Partnerships
• Public‑Sector Environments
• Healthcare Services
• Market Dynamics
• Regulatory Changes

• CRM Systems
• Hub Spot
• Salesforce