Client Retention Specialist

Overview

D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team.

• Medical, Dental, Vision, 401k matching
• Highly Rated Dealership – receiving dealer rater awards, 800 reputation awards, and best places to work awards
• Opportunity for Career Growth
• Ongoing training and development provided

• 2 years of transferrable experience required
• Dealership experience preferred but not required
• Heavy call volume experience of outbound and inbound
• Essential multitasking and stress management skills
• A high sense of urgency and a commitment to making sound decisions
• Effective time management to meet and exceed company metrics and goals
• Self-motivated and independent, not discouraged by receiving no’s on the phone

• Skillfully handle heavy incoming phone and online inquiries
• High outbound phone work expectations for prospective clients
• Record customer information and feedback in our specialized software system
• Coordinate appointments and follow up with customers who missed appointments
• Maintain an in-depth understanding of our product offerings
• Always uphold strict confidentiality
• Demonstrate professionalism and respect in all interactions, whether on the phone or online

• Work Schedule:
  
  Monday to Friday, 8:00 am to 5:00 pm at our Dallas office
• Total comp potential of $100k + Competitive base of $54k with uncapped commission earnings