Senior Director, Small Medium Business (SMB) Sales

Cloud Solution Provider Expansion Manager

Proactively cultivates trusting and influential relationships with leaders/stakeholders creating cross-organizational clarity and supplement global data with local insights to optimize customer lifetime value through acquisition, retention and growth strategies leveraging scalable routes to market. Manage SMB segment revenue growth and net new customer adds on cloud-based solutions offerings within local markets and prioritize go-to-market offerings and develop strategies for securing cloud customers through cloud solution provider (CSP) expansion within the local SMB market.

Conduct sales performance and outlook reviews across key engines, solution area (CSA) and top deal pipe planning. Reviews and leads the presentation of deals that will process, including any standard or custom amendments and documentation and proactively provides feedback to teams. Secures and leverages internal resources for teams to assist with customer queries regarding contract terms. Refines and validates legal amendments reflecting operational and other requirements granted in specific customer situations.

Serves as an executive sponsor and leads negotiations on deal escalations. Where appropriate, supports realization of deals that are complex, represent significant market share and/or penetrate competitor's market share by working directly with and through local partners. Ensure continuity in the execution of customer or partner programs and maintain an awareness of customer satisfaction and changes in business practices that may impact customer-partner engagement.

Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering, or related field AND 8+ years relevant Sales or Marketing experience with Information Technology products and/or services OR equivalent experience. 2+ years experience managing others. 8+ years in sales negotiation, 3+ years direct/formal, indirect/informal, and/or project team people management experience 5+ years of experience leading sales teams and/or people managers within Sales or Channel Sales organizations.