Express Meetings Manager

Sales Manager

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel's revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to.

Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

• Respond quickly to client inquiries (within four business hours) and turn conversations into profitable Rooms and Catering business.
• Prepare proposals, contracts, and event materials-from menus to meeting layouts-to help planners envision successful events.
• Prospect for new business through calls, networking, research, and community events to keep the sales pipeline strong.
• Host site tours and build relationships with planners, showcasing the hotel and creating memorable first impressions.
• Coordinate event details including rooming lists, Banquet Event Orders (BEOs), and communication with operations teams to ensure flawless execution.
• Maintain strong relationships with key accounts through consistent communication, follow-ups, and occasional client entertainment.

• 1-2 years of experience in event services, banquet operations, hotel sales, or marketing
• College coursework or experience in sales, marketing, front office, or supervisory roles (preferred)
• Proficiency in Microsoft Office (Delphi, Sales Pro)
• Excellent written and verbal communication skills
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work well in stressful, high pressure situations
• Ability to maintain composure and objectivity under pressure
• Ability to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Ability to listen to, understand, clarify and resolve the concerns and issues raised by coworkers and guests
• Ability to work with and understand financial information and data, and basic arithmetic functions

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel, but which will include a mandatory Mon.
  
  -Fri. A  meeting.
• Maintain high standards of personal appearance and grooming, which include compliance with the Avion Hospitality dress code and wearing name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include:
  Food Handlers, Alcohol Awareness, CPR & First Aid
• Solicit assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance in the marketplace.
• Conducts sales specific to Business Travel and/or Groups, as required by property.
• Comply with attainment of individual goals
• Assist in implementing special promotions relating to direct sales segments i.e. sales blitzes, etc.
• Attend and participate in Daily/Weekly Sales Meeting.
• Be familiar with all Avion Hospitality sales policies and house rules.
• Perform any other duties as requested by the General Manager or Director of Sales.